Refund policy
At SOLOBYGOD, every piece is made with care. We want you to be satisfied with your order, so please review our refund and return policy below.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
Unworn
Unwashed
Unused
In the same condition you received it
In its original packaging, if applicable
Items that show signs of wear, damage, washing, odors, or alteration may not qualify for a refund.
Return Address
Approved returns should be sent to:
SOLOBYGOD Returns
2025 South Monroe Street
Tallahassee, FL 32301
United States
Please contact us before sending your return so we can confirm eligibility and provide next steps.
How to Start a Return
To start a return, contact us at:
support@solobygod.us
Please include:
Your order number
Your full name
The item you want to return
The reason for the return
Once your return request is reviewed, we will let you know whether it has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you if your refund is approved.
If approved, your refund will be processed back to your original payment method. Please allow your bank or payment provider time to post the refund.
Shipping Costs
Original shipping costs are non-refundable unless the issue was caused by an error on our end.
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at:
support@solobygod.us
Include your order number and clear photos of the issue so we can make it right.
Non-Returnable Items
The following items cannot be returned:
Worn or washed items
Items damaged by the customer
Final sale items
Gift cards
Custom or personalized items, if applicable
Exchanges
The fastest way to get the item you want is to return the original item, and once the return is approved, place a new order.
Questions
For any questions about returns or refunds, contact us at:
support@solobygod.us